Privacy Policy

PRIVACY POLICY
This Privacy Policy (“Policy”) describes how Lanella Wool OÜ (“we”, “us” or “our”) collects, protects and uses your (“User”, “you”, “your”) personal information that you may have provided on the Website cozy-wool.com and any related service. It also describes the choices available to you regarding the use of your personal data and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ.

Collection of Personal Data
We collect, store and protect any data that you knowingly provide to us: when you create an account, make a purchase and fill in forms on the website. This data may include your email address, name, telephone number, address or other personal data. You can choose not to provide us with certain information, but then you may not have access to some features of the website. Users who are unsure about which data is mandatory to submit are welcome to contact us.

Collection of Non-Personal Information
When you visit the website, our servers automatically collect the information sent by your browser. This data may include information such as your device IP address, browser type and version, operating system type and version, language preferences or the web page you visited before you came to our website, the pages of our website you have visited, the time spent on those pages, the information you search for on our website, the times and dates of access, and other statistics.

Managing Personal Information
You have the ability to access, add, update and delete certain personal information. The information you can view, update and delete may change as the website or services change. However, we may retain copies of your existing data in our database when we update information. Some information may remain in our private database even after you have deleted such information from your account. We will store and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We reserve the right to use any data derived from or included in your personal information after you have updated or deleted it, but not in a way that identifies you. Personal information is deleted when the retention period expires; therefore, access rights, erasure rights, rectification rights and data portability rights cannot be exercised after the retention period has expired.
Use and Processing of the Information Collected
Any information we collect may be used to personalise your user experience, improve the Website, improve customer service and respond to our customers’ questions and emails, process transactions and operate the Website and Services. The non-personal information collected is only used to identify possible cases of abuse and to obtain statistics on the use of the Website. These statistics are not collected in a way that would allow a specific user of the system to be identified.
The processing of personal information may take place where one of the following conditions applies: i) you have provided consent for one or several specific purposes. Please note that under some laws, we may allow the processing of information until you object to (refuse to continue) such processing, without relying on consent or the other legal grounds listed below. However, this does not apply where the processing of personal data is subject to European Data Protection Laws; (ii) the provision of the information is necessary for the performance of an agreement concluded with you and/or for the performance of any pre-contractual obligations; (ii) the processing is necessary for compliance with a legal obligation to which you are subject; (iii) the processing is necessary to fulfil a task performed in the public interest or to implement official authorisation assigned by the processor; (iv) in any event, we will be happy to ascertain the specific legal grounds relating to the processing and, in particular, whether the provision of personal data is a legal or contractual requirement or a requirement necessary for entering into an agreement.

Transfer and Storage of Personal Data
Depending on your location, data transfers may involve the transfer and storage of information in a country other than your country of residence. You have the right to know the legal grounds for the transfer of information to countries outside the European Union or to any international organisation governed by public international law or established by two or more countries, such as the United Nations, and the security measures that are in place to protect your data. In the event of such a transfer, you have the right to obtain information about it by checking the relevant sections of this document or by contacting us using the contact information provided in the contact section. We do not store credit card information, nor do we disclose customer data to third parties.

User Rights
You have certain rights in relation to the information we process. In particular, you have the right to:
withdraw consent if you have previously consented to the processing of your data;
object to the processing of your data where the processing is carried out on legal grounds other than consent;
know whether we process information, obtain information about certain aspects of processing and obtain a copy of the information processed;
check the accuracy of your information and ask for it to be updated or corrected;
restrict the processing of your data in certain circumstances, in which case we will not process your data for any purpose other than storage;
request the erasure of your data from our website in certain circumstances;
receive your information in a structured, commonly used, machine-readable format and, if technically possible, transmit it to another controller without interference. This provision applies provided that your information is processed by automated means and that the processing is based on your consent, an agreement forming part of it or a pre-contractual obligation under it.

Your Rights
In cases where personal information is processed in the public interest, in the exercise of official authorities or in our legitimate interests, you may object to such processing by providing a reason justifying such objection. However, if your personal information is processed for direct marketing purposes, you may object to this at any time without providing any explanation. To find out whether we process personal information for direct marketing purposes, please refer to the relevant sections of this document.

How can I exercise my rights?
Any requests to exercise user rights may be sent to the owner using the contact details provided in this document. This is a free service and the owner will deal with them as soon as possible and always within one month.

Payments and Payment Procedure
To help us process your payment information securely, we use the services of third-party payment processors. The use of your personal information by such third-party processors is governed by their respective privacy policies, which may or may not contain privacy protections as in this Privacy Policy. We recommend that you review the relevant privacy policies.
The payment information processing is provided by the payment platform makecommerce.lv, therefore, our company transfers the personal data necessary for payment processing to the owner of the platform Maksekeskus AS.

Children’s Privacy
We do not collect personal data from children under the age of 13. If you are under 13 years of age, please do not provide any personal information on our website or service. We encourage parents and legal guardians to monitor their children’s internet use and help enforce this policy by reminding them never to enter personal information on our website without parental/guardian permission. If you have reason to believe that a child under the age of 13 has entered personal information on our website, please contact us.

News
Sign up for our newsletter. If you wish to stop receiving newsletters or marketing emails, please follow the instructions in these emails or contact us. After unsubscribing, you will only continue to receive important email notifications, such as payment or shipment status.

Cookies
The website uses cookies to help personalise your online experience. A cookie is a small text file that a website server places on your hard drive. Cookies cannot run programmes or introduce viruses to your devices. Cookies are unique to each visitor and can only be read by the network server on the domain that issued the cookie. Cookies are used to collect, store and track information for statistical purposes to improve the quality of the website. You can both accept and reject cookies. Most web browsers accept cookies automatically, but you can change these settings. If you choose to refuse cookies, you may not be able to use all the features of the website.
In addition to the use of cookies and related technologies, we may also allow certain third parties to help us tailor advertisements that we think may be of interest to you and to collect and use data about users’ activities on our website. These companies may deliver advertisements that may also include cookies and otherwise track user behaviour.

Advertising
We may serve online advertisements and we may share non-personally identifiable information about our customers collected through registration processes, surveys or promotion campaigns with certain advertisers. We never share information that identifies you. In some cases, we may use this aggregated and non-identifiable information to deliver tailored advertisements to the intended audience.

Partner Organisations
We may disclose information about you to our partner organisations so that we can offer you products and services. Any information we provide to our partner organisations about you is processed by them in accordance with the terms of this Privacy Policy.

Links to Other Websites
Our website contains links to other websites that are not owned or controlled by us. Please note that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our website and to read the privacy statements of each website that may collect personal information.

Information Security
We store your information on computer servers in a controlled, secure environment that is protected against unauthorised access, use or disclosure. We take reasonable administrative, technical and physical security measures to protect your data against unauthorised access, modification and disclosure, but it is not possible to guarantee the complete security of data on the internet or over a wireless network. Therefore, while we strive to protect your personal data, you should be aware that:
there are internet security and privacy restrictions that are beyond our control;
the security and privacy of the information you share with our website cannot be guaranteed;
any information and data, despite best efforts to protect it, may be viewed or modified in an unauthorised manner by third parties.

Data Protection Violation
In the event that we discover that the security of the website has been compromised or that a user’s personal information has been disclosed to unauthorised third parties as a result of external activities (including, but not limited to, security attacks or fraud), we have the right to take security measures: investigation and reporting, as well as reporting to and cooperation with law enforcement authorities. In the event of a data breach, we will use reasonable endeavours to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if other notification is required by law. Once we have done this, we will post a notice on the website and send you an email.

Legal Disclosure
We will disclose any information we collect, use or receive if required or permitted to do so by law, such as to comply with the summons or similar legal process, and if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request. If there is a change in the company, such as a merger or acquisition of another company or a sale of all or part of its assets, your user account and personal data may be included in the transferred assets.

Changes and Amendments
We have the right to change the Privacy Policy of the website and its services at any time, effective upon posting an updated version of this Policy on the website. If this happens, we will revise the updated date at the bottom of this page. Your continued use of the Website following any such changes constitutes your acceptance of such changes.

Adoption of this Policy
You acknowledge that you have read our Policy and agree to all of its terms and conditions. By using the Website or its services, you agree to be bound by this Policy. If you do not agree to be bound by these Terms, you are not entitled to use or access the Website and its services.

Contact us
If you have any questions, please contact our 24-hour support team by e-mail: shop@cozy-wool.com